RETURN POLICY

Shine Away Llc is dedicated to our customer’s 100% satisfaction. A refund/credit will be issued if you are not satisfied within 60 days of your purchase.

In the event of a product return, you must contact customer service to receive a return merchandise authorization number.

All products must be returned in the original packaging, in sellable condition, and not previously installed, painted or stained.

Returned products are subject to a 20% restocking charge (30% on replacement parts) and must be returned freight prepaid.

Shipping and Handling Charges to and from are not refundable.

Shine Away Shoes reserves the right to refuse all returns.

Damage Claims

All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your package. Packaging that appears in good condition does not guarantee that there is no damage. The only way to be certain is to fully unpack and examine the contents carefully before signing.

Legally, by applying your signature, you are signing a document stating that you have inspected the item and is in good condition. We have no recourse when the item is signed for, and later claimed for unnoticed hidden damages. Damage claims must be filed by you with UPS or FedEx.

After signing for and accepting your merchandise, you are responsible for all damage claims.

Once you’ve fully unpackaged and examined the contents, if you notice damage to the product, please call customer service immediately. Claims must be made within 7 days after receipt. We will issue a return of goods authorization number.

Warranty
Shine Away Shoe stations come with a one-year warranty on all parts returned to the factory for replacement.